To return a product at TECH UPGRADE, you'll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Relations or your TECH UPGRADE account manager.
To request a return through TECH UPGRADE Customer Relations department:
By e-mail: customerservice@techupgrade.com
24 hours a day, 7 days a week
We'll need the following information to authorize your return:
• Customer name
• Invoice number or order number
• Item serial number(s)
• The number of items being returned
• Whether the product box has been opened
• Nature of the problem
In general, TECH UPGRADE accepts returns on merchandise from select manufacturers within 30 days. However, TECH UPGRADE reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to TECH UPGRADE on returned items.
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at TECH UPGRADE discretion. Please be aware that specific manufacturers have more restrictive return policies.
If your return merchandise is accepted, we will post a credit to your TECH UPGRADE account within 24 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by TECH UPGRADE receiving department. If you have a terms account, the amount of your return will be credited to your TECH UPGRADE account.
Steps for a successful Return Merchandise Authorization (RMA)
Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return.
General Information:
• Your approved RMA number is valid for 10 business days.
• When shipping items back to TECH UPGRADE shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us.
• If the purchase price of your return is to be credited to your account, TECH UPGRADE will post the credit within 24 hours from the time we receive the product in our distribution center.
To ensure that your return is handled promptly and efficiently please follow these steps:
Packing Your Return:
• The RMA number should be clearly noted on the shipping label of each box or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer's box.
• The return box should contain everything from the original shipment, including the original manufacturer's box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.
• If you have multiple packages to return, please make photocopies of the return address that was e-mailed to you and tape one on each package. Please use clear tape or a clear carrier pouch with a self-adhesive back to affix the return address to the box.
• All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us.
• We suggest that you insure these return items, as we are not liable for lost merchandise.
Returns for Repair:
• Items being returned for repair may be packaged inside any sturdy shipping box.
• Please be sure that the item is securely packed to prevent possible damage during transit. We are not liable for damage occurring during shipment.
International Shipments:
• All International duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express, Emery, Airborne and DHL
Returning Printers:
• When returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping.
• The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item's box.
If you have any further questions regarding your approved return, please contact customer relations with additional questions at customerservice@techupgrade.com .